Shipping policy

Free tracked shipping on every order. No minimum, no surcharge at checkout.

Where we ship

United Kingdom, Europe, United States, Canada, Australia and New Zealand.

Processing and delivery times

Orders are processed within 1–3 business days. Delivery usually takes 7–12 business days after that.

Tracking

You get a tracking link by email as soon as the parcel is on its way. It can take up to 48 hours before the first scan appears.

If a parcel does not arrive

If tracking has not moved for ten business days, email loominouscontact@gmail.com with your order number. We chase the carrier or send a replacement — you are not expected to deal with the carrier yourself.

Wrong address

Tell us within a few hours of ordering and we can usually still change it.

Duties and fees

If a carrier ever asks you for a duty or fee on delivery, email us before you pay it and we will help.

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SOMNARA is a trading name of EDCOMMERCE LIMITED, company registration number 78809436, Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, Central, Hong Kong. Email: loominouscontact@gmail.com. We answer within one working day.